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Parents/Athletes FAQ

What is My Sports Coach?

My Sports Coach is the UK's trusted sports coaching marketplace, making it easy to discover, compare and book qualified sports coaches through one secure platform.

How do I choose the right coach?

Every coach has a detailed profile displaying their qualifications, experience, sports, availability, reviews and Verified Coach status where applicable.

Use our search filters to find a coach that best suits your goals, location and budget.

Are the coaches qualified?

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Yes. Coaches must meet our registration requirements before joining My Sports Coach.

Depending on the sport they coach, this may include recognised coaching qualifications, an Enhanced DBS check, safeguarding training and other relevant documentation.

Is it free to use My Sports Coach?

Yes. Creating an account and searching for coaches is completely free. You only pay when you book a coaching session.

 

How do I book a coach?

Simply search for your chosen sport, browse coach profiles and select the coach that's right for you.

Once you've chosen a coach, select an available session, complete your secure online payment and receive instant booking confirmation.

How much does coaching cost?

Each coach sets their own prices. Session prices vary depending on the sport, coach's experience, session type and location, allowing you to choose coaching that suits your budget.

Is my payment secure?

 

Yes.All payments are processed securely through the My Sports Coach platform, giving you a safe and reliable way to book coaching online.

What happens if my coach cancels?

If a coach is unable to deliver your booked session, you'll normally be offered the opportunity to reschedule or receive a full refund in accordance with our Booking & Cancellation Policy.

 

What if I need to cancel my booking?

If you need to cancel, please notify your coach as soon as possible. Refund eligibility will depend on when you cancel and the applicable Booking & Cancellation Policy. In general, cancellations made more than 24 hours before the session are eligible for a full refund, while later cancellations may not qualify unless exceptional circumstances apply.

 

Can I leave a review?

Yes. After your coaching session you'll be invited to leave an honest review of your experience.

Reviews help maintain high coaching standards and assist other participants when choosing a coach.

 

Why should I book through My Sports Coach? 

Booking through My Sports Coach provides:

  • Secure online payments

  • Qualified coaches

  • Professional coach profiles

  • Verified Coach status

  • Simple online booking

  • Genuine customer reviews

  • Booking management in one place

  • Trusted customer support

 

Can I book more than one session?

 

Yes. Many coaches offer multiple sessions or ongoing coaching programmes, allowing you to book individual lessons or longer-term coaching depending on your goals.

What if I'm unhappy with my coaching session?

If you're dissatisfied with your coaching experience, please contact us as soon as possible.

We'll review your concerns in accordance with our Complaints Policy and Booking & Cancellation Policy to help achieve a fair outcome.

How do I contact My Sports Coach?

If you have any questions, our support team is here to help.

Simply visit our Contact page or email us using the contact details provided on the website.

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