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Parents/Athletes FAQ
Which coach is right for you?
My Sports Coach is dedicated to finding the right coach to take your performance to the next level! We have created a ranking system to help you with your decision. Please see the emblems below for an explanation of our system.
Intermediate
Advanced
Professional
Intermediate ranking is attached to an up and coming coach who has yet to attain official qualifications, but may still have numerous experience in both playing and coaching at a local level and are ideal for beginners.
Advanced ranking is attached to a coach with a minimum Level 1 coaching qualification with a recognised sporting body, but may have fewer than 5 years coaching/ playing experience.
Professional ranking is attached to a coach with a minimum Level 2 coaching qualification and over five years of experience with a recognised sporting association or business.
Elite ranking is attached to a current or former professional athlete or
coaches with a minimum Level 3 qualification with a recognised sporting association at a county/national level.
Elite
Are the coaches the safe?
All of our coaches must possess a valid Enhanced Disclosure and Barring Service certificate.
How much does it cost to register with My Sports Coach?
Registering with My Sports Coach is free, simply make an account and search for your sports coach.
How do I book a coach on My Sports Coach?
Simply click on ‘MY SPORTS COACH’; this will take you to our coach search engine. Type in your city e.g. London, select the sport of the coach you’re looking for; your result coach page will then be shown, which will contain coaches in your selected location.
From this point, you can view the qualifications and experiences of the coaches to find a coach that best suits your needs. Once you've selected your coach, we recommend you send the coach a message via our built-in chat application, this way, you can ask any questions you may have and confirm the location for your training session.
Once availability has been confirmed by your chosen coach, you can select how many sessions you would like to purchase e.g. 1, 3 , 6 or 10 which then can be booked using our calendar booking system. You can then enter your card details to pay for your session. You will then be able to see your booking confirmed in your 'MY BOOKINGS' tab on your personal dashboard.
What is the cost to hire a coach?
Coach costs vary depending on experience and qualifications. If you are unsure what type of coach you need please feel free to email us at info@mysportscoach.co.uk - we would be more than happy to assist you.
Why should I book through the My Sports Coach Platform?
1. If you have booked using the My Sports Coach Platform and your coach is a no-show, we will refund you for that your session or, reschedule your appointment with another coach from our database, we can’t do this if you pay by cash.
2. Online booking allows you to complete a review after your session has been carried out which is vital, as this allows coaches to improve and increase their ‘My Sports Coach Rank’.
3. By booking through our platform you can earn discounts when booking multiple sessions.
4. No cash, no worries! Avoid having to got a ATM for cash every time you have a session, and achieve peace of mind knowing your session is all paid for and 100% guaranteed by the My Sports Coach Team.
I wasn't satisfied with my session can I get a refund?
At My Sports Coach we believe customer satisfaction is important! At the end of every session, we will send you a review form so we can track the quality of our coaches and how satisfied you are with your session. If you are unhappy or dissatisfied with your session please contact us within 48hrs of your session to receive a refund. We will then contact your coach, relay your feedback to help improve the quality of coaching on the My Sports Coach platform.
I need to cancel my session what do I do?
If you need to cancel your session you must do so 24 hours prior to its commencement otherwise you will be charged the session fee. To cancel your session please do the following:
1. Email us at info@mysportscoach.co.uk informing us you are unable to make the session.
2. Message your coach on the chat application to inform them as well that you need to reschedule or cancel.
If you are unable to reschedule, we can hold credit for another time or provide a full refund at your discretion.
How do I review my coach?
At My Sports Coach the most important thing is to maintain the highest possible standard of coaching and client experience. As a result of this we will ask for a review after each session. You will receive an email containing a link with which to complete your review. It is very important you do this so that we know which coaches are meeting and exceeding expectations as well as those who are not.
Can I book a coach for team/club training sessions?
Yes you can! Coaches can be provided on a regular basis for both training and games via My Sports Coach.
If you have further questions please contact us at info@mysportscoach.co.uk