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Our Trust sTANDARDS
Building trust, through safety, transparency and professionalism
At My Sports Coach, trust is at the heart of everything we do. We are committed to creating a safe, transparent and professional sports coaching marketplace by maintaining high standards, supporting independent coaches and providing clear governance for everyone using our platform.
Safety First
Well being is our priority
Secure Platform
Protecting your information
Trusted Coaches
Independent professionals you can rely on
Transparent
Clear policies and fair standards
Our Commitment to you
1. Professional Standards
We except all coaches to maintain accurate profiles. communication respectfully, deliver coaching professionally and follow our Coach Code of conduct.
2. Safety First
Safeguarding, health & safety and wellbeing are at the centre of our platform. We promote inclusive, safe and positive coaching experience for all.
3. Secure Platform
Your data and payments are protected. We see secure technology and follow strict privacy and security standards in line with GDPR.
4. Transparent Policies
We have a comprehensive Policy Library covering safeguarding, privacy, health & safety, equality, complaints, accessibility and platform governance
5. Trusted Coaches
Coaches are independent professionals who manage their own business. They set their prices, availability and are responsible for their services.
6. Fair Marketplace
We provide transparent pricing, secure payments, a fair 15% commission and an independent review system to build confidence for everyone.
7. Continuous Improvement
We continually review our platform, policies and processes, listening to user feedback to improve safety, accessibility and overall user experience.
8. Our Commitment
Trust is earned through transparency, consistency and accountability. We are committed to maintaining high standards every day.
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